Frequently Asked Questions
Everything you need to know about your beauty essentials and shopping experience.
How can I track my Roxie Cosmetics order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy for beauty products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of delivery.
Do you offer international shipping?
Yes, we ship our beauty products worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
Are your products cruelty-free and authentic?
Absolutely. We only source products directly from authorized distributors and brands. Many of our featured brands are cruelty-free; please check individual product descriptions for specific certifications.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and various local payment providers to ensure a secure checkout.
What should I do if an item arrives damaged?
Please contact our customer support team within 48 hours of delivery with your order number and photos of the damaged goods so we can arrange a replacement or refund.