Returns & Exchanges
At Roxie Cosmetics, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, you can return unopened and unused products within 30 days of delivery for a full refund or exchange.
Verify Eligibility
Ensure that your items are in their original packaging, unopened, and unused to comply with our health and hygiene safety standards.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a Return Authorization and the correct shipping address.
Pack and Ship
Securely package the items to prevent damage during transit and send them back to us using a trackable shipping service of your choice.
Refund Processing
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing